Frequently Asked.

PLS Designs operates Monday–Friday, 7:00 AM – 6:00 PM CST. Clients can reach us anytime via the Client Portal, email, text, Instagram DM, or support forms — but responses outside studio hours are not guaranteed until the next business day. Production timelines and turnaround estimates are calculated using business days only: weekends and holidays are excluded from queue countdowns and estimated completion dates. Projects may still be worked on or completed outside normal hours depending on workflow and pace.

Submit a project request, we review and approve it, you pay the deposit, then onboarding unlocks. From there you receive previews, request revisions, and finally receive your high-resolution deliverables in your client portal.

Turnaround depends on the package — from 2 days for a single concept up to 15 days for full brand development. Your timeline officially starts the moment payment clears.

Every package includes 2 rounds of revisions. Additional revisions are $50 each during the design phase only — once production prep begins, designs lock.

Your slot in the queue activates, onboarding unlocks in your portal, and your assigned designer begins work according to the package turnaround.

All projects are non-refundable once work begins. Commitment ensures quality focus and protects the time we reserve exclusively for your project.

Yes — our Premades shop offers ready-made concepts sold to a single buyer. You can customize the sample logo or brand name with your own and receive 2 free edits.

Each premade includes 2 free edits. Additional edits are priced the same as custom project extra revisions. Major redesigns may require a custom quote.

Final deliverables include high-resolution print-ready files plus any tech packs, mockups, or campaign visuals listed in your package. All files are released after payment is complete.

Priority Delivery (24-hour turnaround) is available as a $150 add-on on Mini Drop Bundle and below.

Monday – Friday, 7:00 AM – 6:00 PM. We may work outside these hours, but public and client response availability is during business hours only.

Promo codes can be entered at checkout and apply automatic discounts to qualifying premades or packages. Codes have expiration dates, usage limits, and specific eligibility — these are shown before you confirm.

Additional revisions beyond what's included in your package are $50 each during the design phase. Once production prep begins, designs lock and further changes may require a new project.

PLS Designs does not provide trademark registration, trademark clearance, or legal ownership verification for client designs, logos, names, phrases, or brand concepts. Clients are responsible for researching, protecting, and registering their own intellectual property through the appropriate legal channels. We recommend consulting a qualified trademark attorney or legal professional before launching, selling, or manufacturing any design or brand asset.